Downtime in ‘My Backlog’

Rarely, TriFact365 is not able to process an invoice. These invoices will be marked as “Downtime”.

Users with the assigned rights “Upload” and/or “Check”, Administrators and Owners will see the status “Downtime” in their “Dashboard” and “Backlog” and are able to delete these invoices.

Cause:

  • TriFact365 has found no data which could be scanned and processed
  • Sometimes a PDF file is corrupt. Meaning, the PDF file contains an error and could not be processed. Opening the PDF file will show an error.

What to do?

We recommend you to contact the sender (supplier) and inform him about the problem with its invoice. Ask the supplier to resolve the problem.

If the supplier isn’t willing to resolve the problem, print the invoice, scan it and upload it again.

NOTE

An invoice with the status “Downtime” will be shown in the “Dashboard” until it’s manually deleted from the “Backlog”.

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