There is an extensive knowledge base on our website. Our support is available on weekdays (Mon-Fri) by email and phone between 9:00 and 17:00.

TriFact365 links with: AccountView, AFAS Profit, Exact Boekhoud Gemak, Exact Multivers, Exact Online, King ERP and Finance, SnelStart, Twinfield and Visma eAccounting. If you want to know more about our links. Then click here.

Yes, TriFact365 can be easily linked to multiple administrations (and accounting packages) from 1 subscription.

All processed documents (invoices, receipts, etc.) will be kept in the online Archive for as long as you are a TriFact365 customer. If you want to download the Archive for external storage contact us or read more here.

In TriFact365’s portal, in the Account details you specify the email address you want to receive the invoice from TriFact365. But this does NOT automatically put the invoice in the portal (or Backlog). Unless you have entered the email address of your administration in TriFact365 here. Do you want our invoice to appear automatically in the portal? Read how to set this up here.

TriFact365 uses a direct debit to collect the invoices sent monthly. It may happen that the direct debit authorisation has expired or payment has failed to arrive for some other reason. Fortunately, we send our customers an e-mail reminder. If a payment is received within the specified period, you can continue working with TriFact365. If we do not receive payment, we will block the account. If a payment still follows, we will automatically make the account available again within 1-2 working days.