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Subscriptions

What subscriptions does TriFact365 have?

TriFact365 has 2 subscription types: Variable and Fixed. With Variable, you only pay for what you use. With Fixed, free (fair use) documents are included.

What does Fair use mean?

Fair use is a fixed number of documents (50) that can be uploaded free of charge per administration within the Fixed subscription. If a document falls outside the fair use, you pay €0.06 per document.

Should I choose a Variable or Fixed subscription?

This depends on the number of administrations, documents and authorisation users. Use our cost calculator to find out which subscription is most advantageous for you.

How does TriFact365 calculate the cost of a document?

A document is invoiced when it is uploaded. TriFact365 charges 1 document for all documents up to 5 pages. Any additional 5 pages in a document will be charged as additional documents. For all split documents, we charge for the individually split documents. The document to be split does not count in this.

How do I purchase a subscription?

As an Owner, log in to the TriFact365 portal. Go to User settings > Account details > Subscription details. Choose the subscription you want to take out and fill in the required details.

I want to change subscriptions. How do I do this?

If the current subscription no longer suits your needs, you can have it changed. To do so, send an e-mail to our Sales department. They will then process the change.

Are there any additional costs I should take into account?

No, unless you use an external party for the implementation. However, for many links, you can easily arrange this yourself within minutes.

What do I pay for an Authorisation user?

Users assigned the rights Authorisation and/or Confirmation are Authorisation Users. Once one of the rights has been assigned, we charge €2.50 per user per month.

Can I get a discount as a customer?

There are volume discounts within both the Variable and Fixed subscriptions. Check here for more information on these discounts.

What is my notice period?

Depending on your subscription, the notice period is 1 month (Variable) or 3 months (Fixed), counting from the first day of a new calendar month. View our General terms and conditions here.

How do I cancel my subscription?

Too bad you want to cancel your subscription. If you are considering it, please send an e-mail to our Sales department. Please include your customer number, reason for cancellation and subscription end date. We will then process the cancellation and confirm it to you.

How can I change the account details?

Only the Account Owner can change account details, such as the email address for receiving TriFact365 invoices. This can be done via the Account details. Read more here.