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Support > Settings / Upload and archive > Mailbox



The mailbox is available for administrators and Users with the Mailbox right.

The Mailbox shows all e-mails which have been delivered per Administration. Here you can easily see if the e-mail contains attachments that have or have not been processed. Go to the vertical menu on the left and click on Mailbox.

Search options

With the search options, you can filter emails by administration, sender, subject, date and processed attachments. You can also sort the e-mails. To do this, click on the title of the column, to sort the e-mails in descending / ascending order.

Unprocessed attachments?

Is there a red icon with an exclamation mark in front of the e-mail? Then there were no (valid) attachments in the e-mail. Valid attachments have the following file format:

  • .pdf
  • .xml
  • .xls, .xlsx
  • .doc, .docx
  • .bmp, gif, .jpg, .jpeg, .png, .tif, .tiff

To be able to process an xml-file, a pdf-file must be present as well in the e-mail with the same file name.

E-mail details

Details of the received e-mails can be found by clicking the Magnifying glass at the end of the record line. This shows the received and processed attachments and error why the attachment(s) could not be processed.


SPF check failed

Read the following article regarding the above-mentioned error.